Factory Price For 6207 6311 6209 Conveying equipment for France Factories

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  • Update: The throwout bearing doesn’t even fit in the pressure plate. They literally just threw a hodgepodge of parts in a box.

    Original email stream:
    Hello,
    Attached you’ll find my original shipping manifest as well as pictures of my clutch (right, dirty) compared with the clutch Rock Auto sent (left, clean, unused).
    The box that it was shipped in is not a Beck/Arnley box, and the part number was written on the outside with a sharpie marker. The clutch kit inside is completely unlike my original. The fit is for a ’85 Honda Civic Wagon “Wagovan”, 4WD. As you will note, the only similar Beck/Arnley part number you currently have in stock is
    the FWD clutch kit, 0619080.
    Further, within the box there was a bag, which had yet another part number KSR-4018 (which I assume to be the part number of the clutch you shipped).
    It seemed suspicious when I received a box that had been taped shut with a written-on part number, but now that I go to install it it’s obvious that it is not the correct part. Now that I finally have the engine built, this is proving to be the only thing keeping my vehicle off the road.
    Please help. This is a huge inconvenience, and a major blunder on the part of the packer (who conveniently didn’t sign their name on the second page of the manifest).
    _
    Hello,
    I apologize that there was a problem with your order.
    However, your order was placed 9 months ago, which is about 8 months outside our return window. I’m sorry, but we’re not able to accept a return at this time.
    -Ryan
    _
    I am fully aware that it is outside your return window, but I am also fully aware that the shipper picked up a random part off the floor, put it in a random box & wrote a number on it that pleased him/her. If you do not handle this issue, I will be forced to contact Tennessee Division of Consumer Affairs. I have bought hundreds of dollars in parts from RockAuto in the past year alone, and I would think that you could do the right thing in exchanging the UNUSED part for the correct one that should have been sent 9 months ago.
    You have the shipping manifest, you have the pictures. To hide behind a company policy at this point is to shirk responsibility to a customer that’s been spat on twice (I won’t start on the ITM pistons that had high spots so bad, I had to hand-polish the gudgeon pin bores to prevent piston slap).
    Please help. I can’t even resell the clutch you sent, since I don’t know the part number.
    I will pay the return shipping if you send the correct part, even though I wasn’t the one who botched the order.
    _
    Hello,
    All of the parts on order 38700266 were wholesale close out parts which had a limited 30 day warranty and opportunity to return. I’ll send a copy of the order confirmation after this reply, the order confirmation is our receipt and shows all of the parts are wholesale close out. Had the difference been identified when the parts arrived we would’ve been able to explore a return for a corrected part or a refund. Due to the time that has past we’re unable to offer a return within this order. In the future if you plan on doing the service at a latter date please inspect the parts when they arrive, to insure they are correct for the vehicle being repaired.
    -Jeff
    _
    Then put it on wholesale closeout again. It’s pretty simple, it’s an unused part; figure out what you sent me & send me the correct part. It doesn’t matter if it’s 2 years, you sent the incorrect part in the incorrect box with a sharpied-on correct part number. This was intentional, and I repeat, WILL be reported to Consumer Affairs if you don’t handle it. You have an opportunity to correct an intentional cover-up by your shipping department; please take it so that I don’t have to hassle with Consumer Affairs & make youtube videos showing how crooked you are.
    As for inspecting the part, the car wasn’t disassembled until 2 months afterward for me to even see what the clutch looked like. When I looked at it upon arrival, it was indeed a clutch. That’s all I knew to look for.
    Unless you want this reported & on youtube, please fix it.
    _
    Hello,
    There isn’t anything we can do for this issue. The order is years outside of our return policy and isn’t covered by a manufacturer warranty. If this issue was brought to our attention 2 months after your ordered we would have been much more likely to make an exception but there is nothing that can be done now. If there was an issue you would have needed to report it in a more timely fashion.
    Thank you,
    Mario
    _
    “There isn’t anything we can do for this issue.” Yes, there is. CORRECT YOUR MISTAKE. It was discovered 8 months (not years) outside your return policy, and it wasn’t a manufacturer error. It was a RockAuto error. The fact that you say something could be done 2 months after implies that you have room to make exceptions, you just won’t do it here because you don’t want to be held accountable for your actions.

    We are old friends, the company's product quality has been always very good and this time the price is also very cheap.
    5 Stars By Nydia from Macedonia - 2015.06.18 17:25
    This is a very professional and honest Chinese supplier, from now on we fell in love with the Chinese manufacturing.
    5 Stars By Louis from Casablanca - 2016.11.11 11:41
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